My husband and i purchased my wedding set from Agape in 2012. Ive had to send my engagement ring back for a loose stone which was fixed no issues.
Then my band lost a stone. I sent it back ans they claim to have never recieved it. I sent the ring certified mail so i knownit was recieved. In gave them the info and was told the the post office must of made a mistake.
Then i had to speak with 4 different peiple before they could even find my account and they told me they had no record of my order meanwhile 1 month prior i was on the phone with an associate who pulled up my account and walked me through the return process. I pulled up those emails in hopes it would help but still continued to get the run around. Bottom line my ring was delivered to them. They cashed $35 check to fix my ring, but yet they claim they never recieved it.
Went through the bank to bsee if it was fraud but indeed Agape cashed the check. So they recieved my package, took my money, and lost my ring. Nothing was offered to rectify the situation and im beyond livid that now for 4 years ive had a beautiful set and now only have my engagement ring. Picture added to show my 2 rings.
Band was a 5 stone each a 1/4 ct. And white gold ring. These rings were not sold as a set and the band is no longer available. I will never do business with this company again and warn everyone against it.
You think you're getting a great deal but its a sham.
Take your money and go to a real jewelry store. *** even walmart would be a better bet than this *** company!!!
Product or Service Mentioned: Agape Diamonds Ring Repair.
Reason of review: Problem with delivery.