Agape Diamonds
Reviews and Complaints

I am currently shopping for Diamonds. I was attracted to the company name so I decided to find out more about it.

I found many unhappy customers and the response to their review is always the same, seems like there is no human interaction. I am not buying at this location.

I understand this is not a real diamond, but what really pissed me off to start was that Fup shipping. They promise me a 7-day delivery when they took my money and this is now day 12 and my package is nowhere in sight.

IF WE ARE PAYING HUNDREDS OF DOLLARS FOR A PIECE OF GLASS, WHY IN THE *** CANT THIS CHEAP A$# COMPANY,AT LEAST SHIP IT FIRST CLASS, IF NOT VIA FEDEX.To add insult to injury that damn customer service rep state "we don't promise a shipping time".Thats BULLSH$#.

You promise me a shipping time when you took my money. WTH.

None to my knowledge, thank you..

I paid for Express delivery 4days ago and haven't heard from them as of yet

Went to a jewelers today to have my rings cleaned, she said they were very beautiful and asked where I got them from told her and she said you know these arent real right? I said yea they are lab grown.

And she told me no their not, she then tested them and I asked her nicely if she can test the metal and guess what!

They are 10k but stamped 14k so please buyers be ware she told me they only worth a couple of hundreds not thousands we spent over 2500 of my set to find out it worth way less than that!! So sad Monday morning Im calling because we just got them like a week ago!!

Worst company out there fake diamonds they will steal your money don’t buy the need to be put out of business

I absolutely LOVE my Agape Diamond ring! It’s gorgeous and exactly as pictured online.

Fantastic quality and craftsmanship. And the company was fabulous - excellent customer service!

The showroom is impeccable, the customer service was beyond incredible, and they had an amazing inventory. I could've spent my whole day there.

I've been to Kay, Zales, International Diamond Center, Helzberg, and Ackerman in the past two weeks, and I just happened to notice Agape on the side of the road. What a "gem" this place is. I highly recommend saving yourself the stress and time by going here first.

Thank you guys! See you in December for the next purchase

the gold on my rings keep coming of...i've had to send them back 2 times to get them fixed and they are trying to say its something that im doing and i know better...haven't even had them a year...paying 1500 for them and they prolly arent worth a penny what a joke....next step i see is a lawyer...cause im sure they will prolly change again.

Per the email I received asking for an update- They still suck. Still refusing to refund me.

They have the jewelry and want me to pay to have a defective item returned to me. They are rude and condescending. Whoever writes their emails has poor grammar and spelling skills. They are insisting I didn't contact them on the 16th where I have proof I did.

They claim I scratched these $3,000 rings after wearing perhaps 5 times for a few hours. I filed a complaint with the DOJ and will contact my local DA and more than likely file a civil suit.

We received our diamond requested a refund and were denied

After receiving our diamond in the mail it looked fake and we promptly requested the return authorization and sent it back only to have it sent back to us again a week later with an email stating g that the tag had been removed ... there is NO WAY that this occurred since we never even had it on long enough to have this happen ..

I literally tried it on .. Jared it and out it back in the nick .. tag attached an all .. I could clearly see that the large print said DO NOT REMOvE TAG.

I have contacted Agape several times to no avail with them stating that they have security cameras for items packed in and out of the facility ... I said great .. then show me the footage because somewhere there is a disconnect ... so show me Agape beca use I ah e not heard back from you...

it is ludicrous that it cost so much for a fake diamond that looks fake when a reputable jeweler would gladly keep the consumer happy with a real diamond purchase .. Shame on you Agape and give us our money back

I stupidly ordered a set on 8.16.19. I contacted them on 9.16.19 to see where to send them back to. I'm so glad I looked at their website cuz the 30 day refund is from the day you order - not receive. They told me via email that if I had removed the tag which was on one of the rings, they would not accept the return. I copied and pasted their policy from their website and there was nothing about the tag. They sent me an authorization code, I sent them back and thought all was well. Nope - Those *** sent an email stating that since I wore the rings and removed the tag they would not accept. I contacted an attorney who shot them an email. Agape replied and inferred I abused the *** out of the rings (I had them for about 2 weeks and wore them maybe 4-5 times - I even polished them before sending back.) My atty called bs on the tag due to their website. Those *** then CHANGED THEIR WEBSITE. Luckily I had screenshots of it before. They also allege I didn't cancel on the 16th but I have emails to prove I did. They sent "free" earrings and I forgot to return those so they also used that against me. Per their email, I had 15 days to return everything so I sent those back today. I contacted the BBB and FTC as well as my bank. Depending on their next correspondence will determine if I go to the media. I think IG should be held responsible too for doing business with unethical companies. I have paid almost $700 of the $2,950. My bank is looking into this and will stop the automatic payments. Agape sent the rings back. They came today and I refused service. I was a legal secrectary for 14 years and have never come across a company as underhanded as this. To retroactively change their website is beyond the pale.

This is the original website cut and paste:

Agape Diamonds

Tue 9/17/2019 12:41

Hi Bukovsgirl Bukovskis,

I have sent you all return instructions via email.

I do understand our return policy and certainly stand by it thats why there is a tag that states "non refundable if removed".

Please check all inboxes as you have been resent return authorization information.

Thank you,

Agape Diamonds

Ticket: https://agapediamonds.freshdesk.com/support/tickets/50441

On Tue, 17 Sep at 3:11 PM , Bukovsgirl Bukovskis wrote:

100% MONEY BACK GUARANTEE!

IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN OR

EXCHANGE ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU PLACED YOUR ORDER.

NO QUESTIONS ASKED!

We want you to shop with confidence when you shop Agape! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we offer a "No Hassle” return policy!

All we ask is that you return the merchandise in new and unworn condition, without any damage and that it's returned in original packaging with all the certificates.

Please email customer support for a return authorization number at customerservice@***.com

We recommend sending return packages fully insured with signature confirmation. We are not responsible for the package until it is received and signed for at our facility. Once we receive your package in our sorting department, it typically takes up to 48 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund.

They changed it today to this:

MY ACCOUNTMY WISH LIST SIGN IN COMPARE ( 0 )

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Home Return Policy

100% MONEY BACK GUARANTEE!

IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN OR

EXCHANGE ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU PLACED YOUR ORDER.

NO QUESTIONS ASKED

We want you to shop with confidence when you shop Agape! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we offer a "No Hassle” return policy. All we ask is that you return the merchandise in new and unworn condition with tags intact, without any damage and that it's returned in original packaging with all the certificates.

Please note: if the Agape Diamonds Tags have been removed no refund will be issued.

Please email customer support for a return authorization number at customerservice@***.com

We recommend sending return packages fully insured with signature confirmation. We are not responsible for the package until it is received and signed for at our facility. Once we receive your package in our sorting department, it typically takes up to 48 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund.

Even then - one could argue that the tag was not removed FROM THE BOX as I returned the tag. They are a vile company