Agape Diamonds

I have a order I have not received I get emails asking what I think of items gold bracelets 4 of them gifts for my granddaughters I have called numerous times only to be on hold over an hour each time I have yet to speak with a person after this is resolved we won't do anymore busi ess with this company I have spent alot of money with you I'm sure don't concern you but I would appreciate this being resolved my order # *** ***

I purchased a ring from Agape Diamonds a few years ago, believing I was buying a lab-grown diamond based on how their website and branding were presented at the time.

In March 2026, I reached out to the company directly to raise concerns that their previous website domain, diamondslabcreated.com, could reasonably lead consumers to believe they were purchasing lab-grown diamonds. The use of lab created in the domain name, combined with product descriptions using the word diamond, made it unclear that the stones may actually be simulants rather than true lab-grown diamonds.

Shortly after I raised this concern, I noticed that the company changed their domain to agapediamonds.com, removing the lab created language altogether.

To me, this reinforces the concern that the original branding and domain name could be misleading to consumers.

Additionally, the value of the product has been extremely disappointing.

I paid around $3,000 for this ring, and after attempting to resell it, I found it has little to no resale valuereceiving offers under $100. That is a significant difference and not something I would have expected when making a purchase at that price point.

Had the nature of the stone and its actual market value been clearly explained upfront, I would not have made this purchase.

When I contacted customer service, I did not feel my concerns were taken seriously, and the response felt dismissive.

Im sharing my experience so others can carefully review the details of what is being sold and make a fully informed decision.

I dont feel that they are clearly advertising that theyre selling cubic zirconias as real. Also that on sale I was charged 1100 dollars for a fake.

When i reached out I was told that I could pay extra for an upgrade. When I thought about it, I realized how underhanded this company is.

I dont feel that I should have to pay shipping either! Im taking this to consumer protection.

Nothing happened. I was on hold 2 different times for almost an hour combined between the 2 calls. I am now requesting a refund.

I ordered earings on 11/11. Fed ex tells me they are sending it back to you because the package had no contents.

Can you please help me out on this. What to do?

Order # 10021****

Good Morning, I spoke with one of your representatives and was advised to contact customer service in order to return or exchange the order that I made on 3/11/24. My wife thinks that the earrings are too big and would like to exchange it to something smaller; wed truly appreciate it.

Thank you

Clarity and customer service. No one will answer the phone nor return emails since I asked questions about the clarity of the ear rings

I have three ring I like I was wondering if you had a ring guard that works with them?

My new ring set that I am getting is for my 50th Wedding Anniversary,

I need this ring back by 8/1/22. I called about it a month ago and never received anything to send it back

I want the item so beautiful, but its so big in my ear so I want the small only the 2 carat earring & pendant.

The complaint did get forwarded to Agape and they have been back in regular communication online only . Perhaps they are cutting back on hiring costs as the result of a financial re-structuring , but they have been in good communication via Email and are acting willing to work with me on the return / exchange .

I purchase the Princess Cut Channel Set Catherdral Style Engagement Ring in July. My diamond came out over the weekend.

I did find it. I need to know what to do?

My Order number is 10016****. My telephone number is 601-248-****

Sincerely,

Pamela David

Hello my name is Tiffany Adley I purchased a paid of diamond earrings order number 10015**** (*.0CTW Round Cut Stud Earrings in 14K White Gold (2.0Ct Each).

I am aware that these are man made diamonds but under the impression that they could test for diamonds of tested. I had them clean and tested and came back as glass. Can you explain to me why they didnt test as Diamonds?

Hello, my name's Denise Jean-Louis.

For some unknown reasons, my order was returned to you and had never gotten to my door. No need to send it back, whick means, i cancel tbe order.

I demand that you return the money to Affirm, so I can get a refund of the payment that i already made I'm waiting on your decision, so is Affirm. Thanks.

I was told I have a credit for 588.00 dollars but never sent the credit information to order something else where is my money or credit