Agape Diamonds
Reviews and Complaints
Lovely service and beautiful products
I was shopping in Tampa Florida and finally got to go to Agape Diamonds Showroom. I have owned several items from Agape Diamonds so I was super excited to finally see everything in person!
I ended up purchasing a tennis bracelet , two pendants , two pairs of earrings , and a new cocktail ring.
My next vacation is around the corner so I needed some new Jewelry for the cruise!
I had a handsome gentlemen help me that was extremely knowledgeable , he educated me on the different kind off lab created diamonds that Agape Diamonds offers.
I decided not to go with the Lab Grown diamonds and save thousands of dollars and just go with the Agape Simulated diamond.
When you put the 2 side by side you really can't tell the difference , and its not like anyone is walking around with a diamond tester , so why spend thousands of dollars more ? Agape offers a lifetime warranty on their stones so if it ever changes or dulls I can get a brand new one under their warranty!
Just can't beat their prices and the craftsmanship , bracelet is noice and heavy and the clasp is double locking.
Just love love love my new pieces and can't wait to go on this next cruise and show them off!
Thank you Agape Diamonds!!!
Agape Diamonds's reply dated Nov 01, 2019 to: Mary A Nio's review
Cheers,
Agape Diamonds
THEY ARE LIARS AND CHEATS AND FRAUDS
I stupidly ordered a set on 8.16.19. I contacted them on 9.16.19 to see where to send them back to. I'm so glad I looked at their website cuz the 30 day refund is from the day you order - not receive. They told me via email that if I had removed the tag which was on one of the rings, they would not accept the return. I copied and pasted their policy from their website and there was nothing about the tag. They sent me an authorization code, I sent them back and thought all was well. Nope - Those *** sent an email stating that since I wore the rings and removed the tag they would not accept. I contacted an attorney who shot them an email. Agape replied and inferred I abused the *** out of the rings (I had them for about 2 weeks and wore them maybe 4-5 times - I even polished them before sending back.) My atty called bs on the tag due to their website. Those *** then CHANGED THEIR WEBSITE. Luckily I had screenshots of it before. They also allege I didn't cancel on the 16th but I have emails to prove I did. They sent "free" earrings and I forgot to return those so they also used that against me. Per their email, I had 15 days to return everything so I sent those back today. I contacted the BBB and FTC as well as my bank. Depending on their next correspondence will determine if I go to the media. I think IG should be held responsible too for doing business with unethical companies. I have paid almost $700 of the $2,950. My bank is looking into this and will stop the automatic payments. Agape sent the rings back. They came today and I refused service. I was a legal secrectary for 14 years and have never come across a company as underhanded as this. To retroactively change their website is beyond the pale.
This is the original website cut and paste:
Agape Diamonds
Tue 9/17/2019 12:41
Hi Bukovsgirl Bukovskis,
I have sent you all return instructions via email.
I do understand our return policy and certainly stand by it thats why there is a tag that states "non refundable if removed".
Please check all inboxes as you have been resent return authorization information.
Thank you,
Agape Diamonds
Ticket: https://agapediamonds.freshdesk.com/support/tickets/50441
On Tue, 17 Sep at 3:11 PM , Bukovsgirl Bukovskis wrote:
100% MONEY BACK GUARANTEE!
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN OR
EXCHANGE ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU PLACED YOUR ORDER.
NO QUESTIONS ASKED!
We want you to shop with confidence when you shop Agape! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we offer a "No Hassle” return policy!
All we ask is that you return the merchandise in new and unworn condition, without any damage and that it's returned in original packaging with all the certificates.
Please email customer support for a return authorization number at customerservice@***.com
We recommend sending return packages fully insured with signature confirmation. We are not responsible for the package until it is received and signed for at our facility. Once we receive your package in our sorting department, it typically takes up to 48 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund.
They changed it today to this:
MY ACCOUNTMY WISH LIST SIGN IN COMPARE ( 0 )
EmailMy CartSkip to Content
1.800.861.5144
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Search...
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HOME ON SALE NOWENGAGEMENT RINGSEARRINGSPENDANTSBRACELETSLOOSE STONESFAQSEDUCATIONFINANCINGREVIEWS
Home Return Policy
100% MONEY BACK GUARANTEE!
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN OR
EXCHANGE ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU PLACED YOUR ORDER.
NO QUESTIONS ASKED
We want you to shop with confidence when you shop Agape! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we offer a "No Hassle” return policy. All we ask is that you return the merchandise in new and unworn condition with tags intact, without any damage and that it's returned in original packaging with all the certificates.
Please note: if the Agape Diamonds Tags have been removed no refund will be issued.
Please email customer support for a return authorization number at customerservice@***.com
We recommend sending return packages fully insured with signature confirmation. We are not responsible for the package until it is received and signed for at our facility. Once we receive your package in our sorting department, it typically takes up to 48 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund.
Even then - one could argue that the tag was not removed FROM THE BOX as I returned the tag. They are a vile company
- Poor quality
- Lied to about quality
- Retroactively changed their website
Full refund
Sounds like the Agape Diamonds Updated their website after dealing with you as a nightmare of a customer. Companies constantly update their policies , nothing wrong with a company doing that.
By the sounds of this post, regardless of the company updating their policy after dealing with you. You admitted in this very post that you did not return all the merchandise ( the free earrings) and Did not return the merchandise in NEW Condition. You Also admitted to removing the security TAG that clearly states "Non refundable if removed" So you decided that rules did not apply to you? YOUR SPECIAL..........
You admitted that you wore the item several time and even polished it ? That violates their return policy that you claim you read prior to purchasing the merchandise.
I have purchased several items from Agape Diamonds and have always been happy with my purchases and their customer service. Sounds like you have buyers remorse for something you could not afford to purchase .......
Replying to
comment of
Boyd Jfd
10000% agree with the above comment.
Agape Diamonds's reply dated Nov 01, 2019 to: Irene z Asz's review
Cheers,
Agape Diamonds
Bad customer service
Call to place order in the Florida store in November the person on the phone told me diamond was real never told me it was not a real diamond received Diamond supposed Diamond was happy with it went to Jewelers and said he was cubic zirconia called customer service and they hung up on me not satisfied and would never deal with you people again
Full refund
Agape Diamonds's reply dated Nov 01, 2019 to: Rabbit's review
Cheers,
Agape Diamonds
Just dont do it.
When you think it wont happen to you. My side "diamond" fell out like everyine elses.
Sent it back to get resized and have the stone replaced. I waited weeks to get it back.
No side stone replaced. This ring looks terrible.
- That they disreguarded why it was being repaired
Full refund
Agape Diamonds's reply dated Nov 11, 2019 to: C. V's review
Agape "Diamonds" purposely chooses to use language to make customers believe they sell lab grown diamonds.
I see Agape Diamond's facebook ads all the time, and they consistently purposely mislead potential customers into thinking they are buying lab-grown diamonds, when in fact, they are buying highly over-priced CZs. I have tried numerous times to educate potential customers by leaving comments educating them between lab-grown diamonds and "man-made diamond simulants," the exact terms Agape uses to mislead people.
They are counting on people only seeing "man-made diamond," and betting on people not thinking twice about the last word, "simulants." And, it is obviously working from the numerous people complaining they didn't realize they were buying CZs.
Agape has continuously deleted my messages educating people that they are being mislead. Now, they have completely blocked me from commenting under their Face book ads, so they can continue to mislead their customers into believing they are receiving lab-grown diamonds. If Agape wanted to be transparent about what they REALLY sell, they could simply use the word "gem," or simply "diamond simulant," but they know using "man-made diamond simulant" will fool most people who aren't paying attention. They even name their company "Agape Diamonds," to further convince people they are selling diamonds.
They do not sell diamonds! They sell CZs for a rip-off price.
Definitely avoid a company who knowingly continues to fool their customers into believing they are actually buying real diamonds! When someone points out that they are not, those messages all get deleted, which is further proof that the company is crooked and trying to hide the truth from potential customers. They need to be TRANSPARENT and let people know exactly what they are buying without trying to hide the truth from those who don't pay much attention to all the words they use to describe their CZs.
Agape "Diamonds" needs to change their business name, first of all, which implies they sell diamonds.
They need to stop using the term "man-made diamond simulant" to confuse the masses. Obviously, if they just use the term "diamond simulant," people will know it's man-made, and it wouldn't be as confusing to customers.
They purposely choose language to confuse their customers and make them believe they are buying diamonds. They hide and delete messages made by others to reveal the truth of what they really sell, and block these people altogether, which just proves they are trying to hide the truth from potential customers.
see message above
Agape Diamonds's reply dated Nov 01, 2019 to: Amber R Kmb's review
Cheers,
Agape Diamonds
They screwed up and it cost me $500 on top of my items!
This company is the most poorly run I've had this displeasure of working with.Which is hard for me to say from one small business owner to another. I ordered a loose stone and 2 bands.
They only sent ONE band and loose stone. I emailed them right away to make them aware of their mistake. I was told by the girl answering the phone the manager would have to look at the security footage of packaging and he would be in at 11a. He didn't come in until much later in the afternoon and he was the only one that could review the security footage.
By that time they missed the cut off to send out the SECOND band. I sent an appointment with a jeweler AFTER I received tracking information for a Friday appointment because my item was set to be delivered on the previous Tuesday. I am now out $500 NON REFUNDABLE DEPOSIT with the jeweler. I was offered by the "manager and one of the acting partners" a refund of my $20 shipping.
What a JOKE! I asked how my original order could go through so many hands and departments and not realize the order wasn't complete. Nothing just a flat blanket apology. When I asked to speak to another "partner" he told me I couldn't because they won't speak to me.
DO NOT DO BUSINESS WITH THESE PEOPLE! THEY OPERATE LIKE THEY ARE A BIG COMPANY WHEN THEY ARE IN A STRIP MALL STORE FRONT OFF A 6 LANE HIGHWAY!!!
- Timely response after their mistake
- Order processing
- Customer service
Refund for the $500 I'm out for the jeweler
So the company was able to get you out the missing item with 24 hours and offered you a refund for the shipping charges and was paying to have the missing item sent next day air and your still upset? Sounds like you are being completely unreasonable!
I think this company went over and beyond for you It is not the companies fault you made a deposit with another company and made your appointment so close to when the delivery date was. What would you do if the delivery was delayed due to bad weather ? Blame the company ? As a small business owner you should be more understanding and realize no company is perfect .
The fact this company was able to rectify the situation so quickly says a lot . I would be giving the company a 5 start review for being able to turn it around so quickly .....
Agape Diamonds's reply dated Nov 11, 2019 to: Guest-1505193's review
Sylvania, Ohio
Very Frustrated
we purchased a 2 carat engagement ring ( the Radiant Cut split shank) and my initial inspection found an oddity in the main stone setting (no opening underneath, but a solid surface instead ?) but decided to keep it anyway. Soon after, I noticed scratches on the surface of the main stone, and this was with the naked eye.
Customer Service was responsive, and made sending the ring back for repair easy. The ring came back (in a new setting - now there is an opening underneath?!) and all was well until today, only a month later, when one of the small side stones fell out. If I were hard on my jewelry that would be one thing, but I am extremely careful and do not wear the ring except when going out. It is very frustrating to have had this happen.
Although Customer Service responded quickly to my query, they state that I will have to pay for a replacement stone which angers me, given the circumstances. I haven't yet decided what course of action to take.
Agape Diamonds's reply dated Nov 11, 2019 to: Teresa P Xfw's review
Repair
I have lost a stone out of my ring. I would like to get it repaired.
Deliver product or service ordered
Then call them and they will repair it. This is not their web site, cupcake.
Google agape diamonds then click the contact link.
If you are the original buyer, the ring has a lifetime warranty. Duh!
Agape Diamonds's reply dated Nov 11, 2019 to: Sharon p Suy's review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ripped off broke up my relationship
We paid for a apraisal it cost us $75.00 they said ring was worth $225.00Affirm and Agape wants me to pay a loan of $1230That's ,or right and they have the ring
Im,literly in tears my husband bought me a engagment ring and we were wo dering why we didnt get an apraisal with ring so befire oyr enganent party i go and get it appraise to fibd out the setting was 18k white gold but the stine was glass i was heartbroken,called off the party which cost me $5200.00 this is horriable im,so saddddddd Agabe diamonds in tampa florida should be out if bussiness.
I see Agape Diamond's facebook ads all the time, and they consistently purposely mislead potential customers into thinking they are buying lab-grown diamonds, when in fact, they are buying highly over-priced CZs. I have tried numerous times to educate potential customers by leaving comments educating them between lab-grown diamonds and "man-made diamond simulants," the exact terms Agape uses to mislead people.
They are counting on people only seeing "man-made diamond," and betting on people not thinking twice about the last word, "simulants." And, it is obviously working from the numerous people complaining they didn't realize they were buying CZs. Agape has continuously deleted my messages educating people that they are being mislead. Now, they have completely blocked me from commenting under their Face book ads, so they can continue to mislead their customers into believing they are receiving lab-grown diamonds. If Agape wanted to be transparent about what they REALLY sell, they could simply use the word "gem," or simply "diamond simulant," but they know using "man-made diamond simulant" will fool most people who aren't paying attention.
They even name their company "Agape Diamonds," to further convince people they are selling diamonds. They do not sell diamonds! They sell CZs for a rip-off price. Definitely avoid a company who knowingly continues to fool their customers into believing they are actually buying real diamonds!
When someone points out that they are not, those messages all get deleted, which is further proof that the company is crooked and trying to hide the truth from potential customers. They need to be TRANSPARENT and let people know exactly what they are buying without trying to hide the truth from those who don't pay much attention to all the words they use to describe their CZs. Agape "Diamonds" needs to change their business name, first of all, which implies they sell diamonds. They need to stop using the term "man-made diamond simulant" to confuse the masses.
If they just use the term "diamond simulant," people will obviously know it's man-made, and it wouldn't be as confusing to customers.
They purposely choose language to confuse their customers and make them believe they are buying lab grown diamonds. They hide and delete messages made by others to reveal the truth of what they really sell, and block these people altogether, which just proves they are trying to hide the truth from potential customers.
You sound like a moron... no place would give you glass instead of a stone.
If they did you'd have every reason to fight it, sue them etc. Your grammar doesn't help your case either.
I am not defending this company, but you sound like some bitter plant for a rival company. Totally fabricated comment
Replying to
comment of
Guest-1634920
You’re wrong. They advertise as if it’s “lab created” and it’s actually a type of glass fake stone.
Clearly a con shop. unless of course, you’re someone at this scam business which is why you left this comment?
Your future husband purchased a simulated diamond and not a natural diamond.That is why when you had it appraised it did not come back as a real diamond. Agape diamonds sells diamond alternative and helps people save money for the same look and feel of a natural diamond.
Natural diamonds are also bad for the environment and have blood on them. People have died and tribes completely devastated over the mining of natural diamonds. Don't blame Agape for your future husband misleading you in to believing he purchased you a natural diamond. The same diamond you purchased from agape would cost tens of thousands of dollars if it were a natural diamond.
The stone is not glass as glass would break very easily. I won a Agape Diamond and had a jeweler look at my setting. He said the quality of the setting was amazing, and the stone came back harder than a Sapphire 9.2 on his MOH scale. he said the cut was beautiful and the polish was flawless.
It is fine of the best diamond alternatives I have come across. I get compliments on my ring everyday :)
Replying to
comment of
Guest-1634814
Get an appraisal. “Diamond alternative” from Agape Diamonds is their fake cubic zirconia.
And then come back and post your appraisal here as proof.
(It will say it’s cubic zirconia. You could buy it at Walmart.)
Replying to
comment of
Guest-1668687
it's not CZ, do a little research. you sound really dumb
Replying to
comment of
Guest-1675041
This is true. It is a high quality diamond simulant, as advertised.
She could have gotten the lab grown, which would have inclusions like a regular diamond, but it would have cost about 5G. Agape's diamond simulants will not test as a diamond, but will look perfect under a loupe and microscope, undiscernable from a diamond. They are not cz's, and are not glass, but a high quality diamond simulant.
You cannot tell the difference next to a real diamond. Mine is absolutely beautiful, and no one knows it is a diamond simulant.
Agape Diamonds's reply dated Nov 11, 2019 to: Traci B Uvh's review
Poor customer service.
My husband purchased my ring and they sent the wrong ring. He had a special event planned to pop the question and when he called customer service they did nothing to quickly send the ring he paid for and then the customer service rep told him to have me try it on before he sends it back to make sure it was the right size.
Boy was that surprise ruined.
In many ways. Then they offered no compensation for our inconvenience.
Agape Diamonds's reply dated Nov 01, 2019 to: Amber C Pwz's review
Cheers,
Agape Diamonds
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Awful company & customer service
Ordered July 2018. Received for my wedding September 2018.
Ring was huge they resized to the SAME size. Then had it evaluated after diamonds have fallen out!
These are cubic zirconias!
Filed a claim with the bbb and this company stated I bought this in 2016. I’m very upset I want a refund and they said no way. They have been nothing but rude.
They have erased my complete order from our online account but I have a receipt and all communications. Do not buy here they rob people!!!
- Fake
- How i was lied to
- Lied to about quality
I see Agape Diamond's facebook ads all the time, and they consistently purposely mislead potential customers into thinking they are buying lab-grown diamonds, when in fact, they are buying highly over-priced CZs. I have tried numerous times to educate potential customers by leaving comments educating them between lab-grown diamonds and "man-made diamond simulants," the exact terms Agape uses to mislead people.
They are counting on people only seeing "man-made diamond," and betting on people not thinking twice about the last word, "simulants." And, it is obviously working from the numerous people complaining they didn't realize they were buying CZs. Agape has continuously deleted my messages educating people that they are being mislead. Now, they have completely blocked me from commenting under their Face book ads, so they can continue to mislead their customers into believing they are receiving lab-grown diamonds. If Agape wanted to be transparent about what they REALLY sell, they could simply use the word "gem," or simply "diamond simulant," but they know using "man-made diamond simulant" will fool most people who aren't paying attention.
They even name their company "Agape Diamonds," to further convince people they are selling diamonds. They do not sell diamonds! They sell CZs for a rip-off price. Definitely avoid a company who knowingly continues to fool their customers into believing they are actually buying real diamonds!
When someone points out that they are not, those messages all get deleted, which is further proof that the company is crooked and trying to hide the truth from potential customers. They need to be TRANSPARENT and let people know exactly what they are buying without trying to hide the truth from those who don't pay much attention to all the words they use to describe their CZs. Agape "Diamonds" needs to change their business name, first of all, which implies they sell diamonds. They need to stop using the term "man-made diamond simulant" to confuse the masses.
Obviously, if they just use the term "diamond simulant," people will know it's man-made, and it wouldn't be as confusing to customers.
They purposely choose language to confuse their customers and make them believe they are buying diamonds. They hide and delete messages made by others to reveal the truth of what they really sell, and block these people altogether, which just proves they are trying to hide the truth from potential customers.
Replying to
comment of
C. V
Thank you
Replying to
comment of
C. V
Man - I wish I would have read this prior to buying them. Hopefully we can shut down their horrible business practices.
In fact my loan to affirm started July 14, 2018. THE DATE OF PURCHASE!!
We did not erase your account, when you purchased you checked out as a guest , in order for your account to have your order you must be logged in at the time you placed the order. We have your order with all notes and records on file.
We are sorry that you are not happy with your experience. Your ring was ordered in 2016 and had never been sent in for service until 2018. Fine jewelry does require maintenance. Our lifetime warranty covers Cleaning , Polishing, Tightening of stones, and manufacturing defects.
It does not cover loss, theft, or accidental damage. If you need assistance please call our customer service at 1-80*-***-****
Replying to
comment of
Guest-1623341
Actually no it was ordered In 2018! You can look at the receipts.
Replying to
comment of
Guest-1623403
Was just about to order from Agape but seeing this and their response I will not. Thank you.
Replying to
comment of
Guest-1631614
I've found far too many claims of fraud and deceit to believe this business is legitimate.
Replying to
comment of
Guest-1623341
7/16/2018 in fact!
Love it
Have to say , I was skeptical at first about a diamond alternative , but after I visited their showroom as saw the rings in person I was blown away. I had been all over town to serval Jewely stores and their product is amazing.
You really cannot tell the difference . The quality of their settings is Top notch and I would put it against any of the biggest brands out there to Tacor, Cartier, Neil Lang vera *** , you name it I tried them all on. The quality is all there! And they only person that will ever know it’s not a natural diamond is you and your spouse.
I saved 10k on my purchase. I was getting ready to buy a 2.0Ct natural diamond set in a Niel Lang setting.
Thank god I found Agape! Going to put that money in my kids college fund instead !
Would recommend Agape Diamonds to all my family and friends
Agape Diamonds's reply dated Nov 11, 2019 to: Lynda S Hsb's review
Cheers,
Agape Diamonds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I thought it was lab created synthetic, not simulated
I bought two Agape diamonds. I do like them and am happy with them, but you get what you pay for.
I thought that simulated and synthetic were the same, so I thought I got a bargain, but I found out that Agape simulated diamonds are just a little better than CZ's, and are not lab created synthetic diamonds. If you do not want to spend a lot, then it is good. I eventually spent more money and got the better lab created diamond from a reputable jewelry store. Agape is good for the money but do your research.
The shine stays and still looks good after years of wear. If you want to spend less than 1/10 of a real diamond than it is worth the price.
Love my rings
My rings are so beautiful I cannot believe they were not real diamonds. I wanted wedding rings to represent my 50 plus years marriage with out costing us a fortune. The size is perfect and I know I will love them for years to come. I would recommend Agape diamonds to all my family and friends.
Customer-service personal were so helpful with helping me with the ring sizing. I ask for a size that was between two sizes and they assured me they could help to get my ring in 6.75. All other companies I have dealt with are not accommodating in ring sizing.
In all in all I am happy with size, color, and custom service of Agape diamonds.
Thanks to all.
- I like it
Agape Diamonds's reply dated Nov 11, 2019 to: Steven r Mph's review
Agape doesn’t return merchadise
I sent back my wife’s ring and matching band to be cleaned. I received the ring but did not receive the band.
I contacted them but they denied I sent in the band.
Now I have a ring with no matching band.
Wow!! What great customer services.
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Awesome that their are some people that actually come to this site to leave a good review rather than bad. The name of this site is awful Pissedconsumer. Only mad people come to this site!!!